Thank you for shopping at Ghimsy! We aim to ensure your satisfaction with every purchase. Below is our comprehensive Returns and Refunds Policy outlining the process for various circumstances and the expected timeframes.

Requesting a Refund or Returning an Item

To request a refund or return an item, please follow these steps:

1. Contact our customer support team at support@ghimsy.shop or through our website within 30 days of receiving your order.
2. Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.

Process for Different Circumstances

• Exchanges/Change of Mind: We accept exchanges or returns due to a change of mind within 30 days of purchase. The item must be unused and in its original packaging.

• Faulty Items/Damaged Products: If you receive a faulty or damaged item, please contact us immediately. We will arrange for a return and provide a replacement or refund as soon as possible.

• Wrong Product/Never Arrived: In the event of receiving the wrong product or if your order never arrives, notify us within 7 days of delivery. We will rectify the issue promptly by resending the correct item or issuing a refund.

• Cancellation After Ordering: If you need to cancel your order after it has been placed, please contact us as soon as possible. Orders can only be canceled before they are processed for shipping.

Timeframes for Return or Refund

• We aim to process returns and refunds within 5 business days of receiving the returned item or confirming the refund request.

• The time it takes to receive the refund may vary depending on your original payment method and the processing time of your bank or payment service provider.

Return Period

• The return period for items is 30 days from the date of purchase. After this period, returns will not be accepted.

If you have any further questions or need assistance, feel free to reach out to our customer support team at support@ghimsy.shop. Thank you for shopping with Ghimsy!